We want to answer your questions...

How do I choose a Primary Care Physician (PCP)?

If you enroll in the Value Select or Standard plan, you will choose a PCP who will manage and coordinate your healthcare needs. Your healthcare will be arranged within your PCP's network, which includes specialists, OB/GYNs, hospital and mental health providers. You may change your PCP within your network as needed.

Who do I contact if I need to change PCPs, request a new ID card, ask about my benefits or have other questions?

Please contact Customer Service at (918) 594-5201, Monday-Friday, 8 a.m. - 5 p.m. A representative will assist you with PCP changes and selections, ID card requests, benefit questions, address changes and more.

What if I have a question about my prescription drug benefit?

Please contact the MedalistRx at (855) 633-2579. Representatives are available to answer your questions Monday-Friday, 8 a.m. - 6 p.m.

Are behavioral health services available?

Please contact CommunityCare Behavioral Health Services at (918) 594-5262. Calls are answered 24 hours a day, seven days a week.

What if I have additional questions?

If you have additional questions, contact Customer Service at (918) 594-5201 or at ccare@ccok.com.